KC
Kimberley C

1 reviews | Active since Sept 2016

05 Sept 2016, 16:06

MTN Service has made me never want another contract!!!

<p>My simcard hasnt worked since last year May, even though I had countless simswops. Then when after a while I forgot about my simcard because I was not using it and had a prepaid number even though I was still paying for it. Then shortly after I was told I was in legal and customer service gave me various reasons which I did not understand so I just left it. Earlier this year I enquried how how I could pay to just close the acoount, then I was told it was in legal and they cant help me, when I called legal...they said they dont have me registered under legal. So here I have no access to my number, I try to just pay it off to close it, but they say its neither here no there. So while im chasing MTN my bill is racking up!!! Eventually somone helps me and tell me " oh yes ma'am...you are now on our system" so I pay R3005.09 after requesting the bablance, not even knowing if I am supposed to, because my contract shouldv ended in December 2015!!! but because I want nothing to do with MTN, I opt to pay. Its been 3 months and im still at legal, even though Iv paid money I probably did not need to When will this end?! Im very dissapointed in MTN....</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 11:22
Official

Good day Kimberley Chifadza ,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

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