MTN Service going down
Firstly, I get billed 1.6k after my statements showed I'm up to date & I called in & was told by a consultant that I owe nothing but I paid in R250 anyways so after countless calls, I had to pay the 1.6k anyway. Now I paid 1k in error & every consultant gives me a different story, first it must be investigated, next consultant said I must wait for it to reflect, next one said my refund was approved & will be paid in 3 to 5 working days, now I spoke to someone that said they still reviewing if I can get my money back & it takes 7 to 14 working days. No man, MTN was absolutely awesome but these days, call Centre is very rude, unhelpful & have a don't care attitude
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MTN South Africa's replyOfficial
02 May 2019, 09:06Good Day Irene
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that a refund has been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that a refund has been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply02 May 2019, 09:06
Official
Good Day Irene
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that a refund has been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly note that a refund has been processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,