MTN SERVICE GOES FROM BAD TO WORSE!!!

Further to my review on MTN regarding the terrible customer service received from them, they have eventually after 7 weeks reversed the "upgrade" on my account. In the interim I have been debited with the upgrade contract amount for 2 months, paying over R400.00 extra per month for an upgrade I cancelled immediately which was acknowledged by MTN and their Rewardsko division. However, while they have now reversed the upgrade, they have not reversed the upgrade amount as this was not requested to be done when the upgrade was reversed it just goes from bad to worst dealing with MTN, seriously how can MTN reverse the upgrade but continue to bill me for the higher upgrade amount. (this is done internally by MTN, so should have been attended by the consultant that requested the upgrade to be reversed) I must have spoken to over 10 consultants trying to get the account rectified and not one of them could assist me in resolving my query, you are given endless reference numbers and assurances but nothing gets resolved and have to continue to call them over and over again. Absolutely pathetic service received thus far MTN which highlights a total lack of empathy towards their subscribers. I have now received another "escalated" reference no: 1- ********** 6376 from MTN, which I sincerely hope finally resolves my query and restores some credibility to MTN's claimed turnaround time of between 48 to 72 hours to resolve a query. I unfortunately having been waiting 8 weeks for my query to be resolved. Regards