MTN Service: From HERO to ZERO

I app**** in-store(Mall@Reds) on 10-11-2019 and was approved on 11-11-2019 for a Router and HP Laptop.

Before application, I did ensure that both of the above devices are in stock. After NO communication from MTN at Mall@Reds since then, I started to enquire. Raoul explained that Mbali did not follow protocol by marking the laptop (he kept out for me) appropriately since Mbali already assigned it to another client. Delays and excuses caused frustration because one MTN sales person "MBALI" didn't following protocol!

I was highly impressed with the service I got from Raoul Sunday but that disappeared like mist before the sun :( and was replaced with frustration and dissatisfaction.