1 reviews | Active since Nov 2011
MTN - SERVICE / FEEDBACK JUST GETTING WORSE
RETURNED 2 SONY TABLETS AS THEY WERE FAULTY. FOLLOWING UP IS A NIGHTMARE. THE AFTER SALES SERVICE CENTRE'S IS NOT AVAILABLE AT 15H00 AS THEIR ANSWERING MACHINE CONFIRMS THAT OFFICE HOURS ARE FROM 08H00 TO 17H00 THEN CUTS YOU OFF AS TO SAY WE DON'T TAKE CALLS AT 23HOO ......NOT ONCE BUT 6 TIMES.<br> AFTER MY 4TH ATTEMPT (CUT OFF 3 TIMES) TO PHONE YOUR AFTER SALES SERVICE CENTRE I GOT HOLD OF ONE A PERSON THAT I SWEAR FAILED GRADE 1 A FEW TIMES.<br> HER ANSWER WAS I AM SURE YR PHONE IS SAFE, THE STRIKES \MAKE TOO MUSH PHONES BROKEN"<br> AFTER TELLING HER HOW USELESS MTN IS SHE AGREED (I WILL GIVE HER AN A+ FOR THAT BIT OF INSIGHT)<br> THIS IS NOT MY FIRST COMPLAIN ON HALLO PETER - MY PREVIOUS COMPLAINT THE FEED BACK I GOT WAS \""WE DO APOLOGISE FOR INCONVENIENCE\"" THOSE WORD DID NOT SOLVE MY PROBLEM.<br> I RATE YOUR SERVE....PATHETIC"
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
