1 reviews | Active since Dec 2019
MTN Service failure AGAIN
Seems MTN got it wrong again. I was under the impression the problems were resolved when I made use of Hello Peter. Short lived sorry to say. After trying to give notice since the 4th December 2019. MTN finally started to action the request late December. The implication of this lack of service means another months subs are due which is because support staff, call center’s are not able process instruction or really care about the customer voice. I also action this request via Hello Peter because the internal structures within MTN do not cater for customers needing to interact with senior staff & management and to solve pretty simple instructions due to lack of internal processes. Please view the date of your reference and acknowledgment sent on the 5/12/2029 @ 7:10. Reference number ***
We sincere sincere apologized for any inconvenienced caused to you.
Please be advised that cell number *** only expired 9-1-2020.
The system reflect you have requested for cancellation 4-12-2019, note that prepaid migration can only be done a day after the contract expires. The prepaid migration has been set up 30-12-2019 for the contract to be cancelled on the 9-1-2020.
Notification sent to you via email (Enterprise Support Services-Saves)
(Please be advised that your cell phone number *** will be migrated to prepaid on the 09-01-2020 as per 30 days notice)
The invoice generated for January ( E***) billing is from 5-12-2019 to 5-1-2020. billing is valid.
This number is cancelled.
Notification sent to you via email (Enterprise Support Services-Saves)
Cell *** only expires 2020-01-28
Please be advised that your cell phone number *** will be permanent deactivated on the 29-01-2020 as per days notice.
The billing for January 2020 is valid until line will be cancelled 29-1-2020.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere sincere apologized for any inconvenienced caused to you.
Please be advised that cell number *** only expired 9-1-2020.
The system reflect you have requested for cancellation 4-12-2019, note that prepaid migration can only be done a day after the contract expires. The prepaid migration has been set up 30-12-2019 for the contract to be cancelled on the 9-1-2020.
Notification sent to you via email (Enterprise Support Services-Saves)
(Please be advised that your cell phone number *** will be migrated to prepaid on the 09-01-2020 as per 30 days notice)
The invoice generated for January ( E***) billing is from 5-12-2019 to 5-1-2020. billing is valid.
This number is cancelled.
Notification sent to you via email (Enterprise Support Services-Saves)
Cell *** only expires 2020-01-28
Please be advised that your cell phone number *** will be permanent deactivated on the 29-01-2020 as per days notice.
The billing for January 2020 is valid until line will be cancelled 29-1-2020.
Kind Regards,
Alice van der Merwe
MTN
Best regards,