MTN Service Deteriorating
In my 9 years with MTN, 2015 and 2016 have been theeeee worst, in terms of service and taking responsibility. Right now, all I ask for is my Premature Cancellation letter, which states how much I owe MTN and we are done. I will pay this amount fully, and not even switch to prepaid! <br> 1. Every time I want to make a call I have to reboot my phone because apparently I don't have airtime (that time I have just bought airtime)<br> 2. The 808 number is useless, has the most unfriendly people taking calls, and they don't give a damn of how frustrated you are. If I am not waiting 20min for a consultant, I am getting someone who clearly knows nothing about client services.<br> <br> Boitumelo Moloi had the decency to ask me what phone I have from MTN?? Which company does she work for, and doesn't MTN know which phone I took out with my contract?<br> <br> I am done with MTN, all I ask for is to exit before my contract ends. <br> <br> Retentions Ref No: ***5<br> Term date: 2016-10-23<br> <br> Email to [Email Removed] <br> <br> This is if anyone from MTN actually took time to read this. Please don't send me the copy & pasted \we are sorry etc etc\".<br> Thank you.<br> Siyabulela "
Thank you for your post.
Kindly be advised of the estimated early termination fees as requested:
Cellphone number: 073***3076
Handset: Samsung Galaxy Note 4
R 10199.00 / 24 X 6 months remaining = R 2549.75
+ unbilled invoice R 666.99
+ billed invoice 599.00
Total estimated early termination fees = R 3815.74
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Contract Cell Phone Number
Once the payment has been made kindly wait 2 - 24 hours for the payment to reflect on our system and then you can forward the proof of payment to us so we can be able to process your request accordingly.
We trust you find the above in order. Please fax payment to ***.
The system reflect you have:
30.10 Airtime Rand
154.46 Internet MB for cell 7***43076
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
Kindly be advised of the estimated early termination fees as requested:
Cellphone number: 073***3076
Handset: Samsung Galaxy Note 4
R 10199.00 / 24 X 6 months remaining = R 2549.75
+ unbilled invoice R 666.99
+ billed invoice 599.00
Total estimated early termination fees = R 3815.74
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Contract Cell Phone Number
Once the payment has been made kindly wait 2 - 24 hours for the payment to reflect on our system and then you can forward the proof of payment to us so we can be able to process your request accordingly.
We trust you find the above in order. Please fax payment to ***.
The system reflect you have:
30.10 Airtime Rand
154.46 Internet MB for cell 7***43076
Kind Regards,
Alice van der Merwe
***
Best regards,