MTN service deserves award - no.1 worst service ever!

My account has been high for a long time and I've asked MTN to look into it. The last time I made this request was in Jan 2021 but without luck. I attempted to upgrade 4 of my 5 lines I have with MTN at end Feb 2021 - only 1 line was upgraded, other three they said they had no stock (even though one was a sim upgrade!). Upon enquiry I asked for last three month itemized billing and discovered that I've been charged for 200min every month on one of my data lines and have never been allocated such talk time! I brought this to MTN's attention at the beginning of April... I'm writing this on the 24th of April and still have not had this matter resolved - firstly of my money that was ****** from me for a service I was billed for and never was allocated! I've sent emails - plural, made numerous calls to 135 (plural) and not ONCE did MTN ever come back to me regarding feedback until I called again this morning and let the service agent have a piece of my mind!

My point is: MTN is quick to shut a line when you are late with payment - note, I said "late" not non-payment! I've been with this service provider since 2003 on contract and I can assure subscribers that you mean nothing to MTN and your loyalty is as good as pre-toilet paper! Also, I consider this "theft" because I've had to buy airtime.at a premium whilst mtn was quiet with my "200min" monthly. Not even the sms's that I get monthly ever indicated that 200min was part of the allocation ....but it was taken gladly! Lastly, I have to be the one following up on my requests like this morning when I was told that Credit is waiting for someone to first cancel the service before they reimburse! MTN doesn't have airtime to call me!

So, I'm supposed to quietly sit and wait in a corner for my reimbur*****t without an explanation, without an apology, and still be expected to shut my mouth because MTN said so!

Oh, let's forget the upgrades because I've had to cancel those waiting for two months to be assisted.

Wonderful service, the best on the market and don't ever ask for a supervisor or manager because they always in meetings - I wonder about what! Devising more ways to ***** from unsuspecting clients I guess!

****ed