RJ
Rina J

1 reviews | Active since Nov 2018

20 Nov 2018, 09:58

MTN service delivery sucks

For more than two months I have been trying to get a SIM Card for a new WiFi device without success. Without the SIM Card, the device will not work, but MTN expects me to pay for a service I cannot use. When I didn't pay for the non-existant service, MTN suspended my cell phone service more than once. Eventually I got my cell phone service switched on again, and I am now again receiving the SMS threats that if I do not pay for the non-existant service, I will be suspended again.

MTN "service" really is so bad that after heavy rains last night, that today no-one in Parys with an MTN cell phone can actually use it. Vodacom works; MTN doesn't.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Nov 2018, 09:02
Official
Good day 

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst