RJ
Rina J
1 reviews | Active since Nov 2018
20 Nov 2018, 09:58
MTN service delivery sucks
For more than two months I have been trying to get a SIM Card for a new WiFi device without success. Without the SIM Card, the device will not work, but MTN expects me to pay for a service I cannot use. When I didn't pay for the non-existant service, MTN suspended my cell phone service more than once. Eventually I got my cell phone service switched on again, and I am now again receiving the SMS threats that if I do not pay for the non-existant service, I will be suspended again.
MTN "service" really is so bad that after heavy rains last night, that today no-one in Parys with an MTN cell phone can actually use it. Vodacom works; MTN doesn't.
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Replies (1)MTN South Africa's replyOfficial
22 Nov 2018, 09:02Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply22 Nov 2018, 09:02
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
