MTN Service Continues to be Useless
This is my second post regarding the same issue. I rep**** to the previous message but still no answer. MTN service continues to be useless. My sim cards were activated 2 weeks ago and since then I have been trying to port my old number to my new MTN sim. This includes in-store, over the phone and using the "portme" sms line. Still nothing. Now coming up to 4 months since I signed with MTN and still can't use my phone or data sims. SERIOUSLY
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Replies (3)
MTN South Africa's replyOfficial
28 Jun 2019, 14:40Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query is being attended to by our business support team and liaising with your current network to release the two numbers for porting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query is being attended to by our business support team and liaising with your current network to release the two numbers for porting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply28 Jun 2019, 14:40
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query is being attended to by our business support team and liaising with your current network to release the two numbers for porting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query is being attended to by our business support team and liaising with your current network to release the two numbers for porting.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
's updateReviewer Update
10 Jul 2019, 12:36I cannot believe that this is getting worse.
I urgently need assistance to sort out the mess that MTN has created.
Cell C has now cancelled my numbers and my wife and I cannot make calls.
Please contact me urgently on ***
I urgently need assistance to sort out the mess that MTN has created.
Cell C has now cancelled my numbers and my wife and I cannot make calls.
Please contact me urgently on ***
's update10 Jul 2019, 12:36
Reviewer Update
I cannot believe that this is getting worse.
I urgently need assistance to sort out the mess that MTN has created.
Cell C has now cancelled my numbers and my wife and I cannot make calls.
Please contact me urgently on ***
I urgently need assistance to sort out the mess that MTN has created.
Cell C has now cancelled my numbers and my wife and I cannot make calls.
Please contact me urgently on ***
's updateReviewer Update
10 Jul 2019, 13:09Tried calling MTN but their IVR never lets you speak to anyone.
Called another number and the MTN agent told me that I was wasting her time as she did not deal with business but only corporate.
Phone another number and was told to send a PORTME sms to have the porting done.
SERIOUSLY - how do I send an SMS when MTN told Cell C to cancel my contracts.
Called another number and the MTN agent told me that I was wasting her time as she did not deal with business but only corporate.
Phone another number and was told to send a PORTME sms to have the porting done.
SERIOUSLY - how do I send an SMS when MTN told Cell C to cancel my contracts.
's update10 Jul 2019, 13:09
Reviewer Update
Tried calling MTN but their IVR never lets you speak to anyone.
Called another number and the MTN agent told me that I was wasting her time as she did not deal with business but only corporate.
Phone another number and was told to send a PORTME sms to have the porting done.
SERIOUSLY - how do I send an SMS when MTN told Cell C to cancel my contracts.
Called another number and the MTN agent told me that I was wasting her time as she did not deal with business but only corporate.
Phone another number and was told to send a PORTME sms to have the porting done.
SERIOUSLY - how do I send an SMS when MTN told Cell C to cancel my contracts.