MTN Service Complaint

Two weeks ago , I Wanted to add a sim contract to my existing account. The application was handled by a tired consultant who was not in the least bit interested in assisting . The application was flagged & MTN service Dept advised they have me as “DECEASED.” My Ex husband passed away 18 months ago with no affiliation to MTN except for shares.Their consultant at the time called to speak to him & was advised he is deceased & loaded it on my profile that I am Deceased. We have different surnames. I provided all the proof that I am who I say I am & very much alive. I sent them his death Certificate and my previous & current ID. I sent my divorce documents It’s still insufficient for them to identify me. They don’t follow up on queries & start acting only if you go to them . We must wait in excess of 90 minutes outside before we are allowed to enter their premises. MTN advised I must go to Dept of Home Affairs & obtain proof that I am alive ??? In these uncertain & vulnerable times with Covid I am expected to endanger my life & my family & those I come into contact with because of the incompetency of their service staff who always look for reasons not to help & turn clients away. I still went to DOHA. They had over 200 people waiting outside & falling asleep & sitting all over the pavement & floor coughing and dehydrated . The DOHA doors were closed & I was advised only 2 people were allowed to enter & they’re closed for lunch .MTN”s incompetency & lack of understanding has become my problem & a nightmare . To get inside their offices we wait outside in excess of 90 minutes each time & then they find a reason not to help . They have no sympathy/ empathy for clients & really don’t care . I have been a client for more than 30 years. I will surely end my relationship with them & advise others . I do not have similar problems with Vodacom & Telkom & they had no problem in renewing my contracts when I requested for it with the same status as MTN . Just MTN has *********** & bad attitude staff with no feeling for their clients plight & predicament .