MTN "SERVICE CHAMPOINS"

Good afternoon Lesedi, This issue has NOT been resolved.

As mentioned in my previous communication I requested to change my contract to a SIM only contract, more specifically the MTN Sky for R999on the 13th January 2021, but I am still being charged in excess of R1500 per month. If I don’t pay it my line get’s cancelled but the fault and incompetency is clearly at MTN. I also received and SMS stating that an amount of R2125 is still outstanding which I have no idea how that is calculated because according to me my account is up-to-date.

What I find hilarious is that with the MTN Sky plans you also receive a “priority VIP help desk” and this issue has been unresolved from the 16th February, shame those poor *******s that are not on an MTN Sky Plan with the added benefit of a “PRIORITY HELP DESK”

All I am asking for is really simple:

Please change my contract to a SIM only contract and STOP *****ING FROM ME!!!

Looking forward to your response.

Michael Viljoen

On 26 Feb 2021, at 15:35, Customer Care <***> wrote:

Good day Michael,

Thank you for your e-mail.

We apologize for the delayed response.

Kindly confirm if this query has been resolved, if it has please ignore this e-mail.

We trust you find the above in order.

Kind Regards, Lesedi MTN SA

Reference Number: ***

--Original Message-- Date: 17 Feb 2021 09:29 AM To: *** Subject: Re: Sim Only Contract - [#***]

Good morning Lebogang, I’m not comfortable giving you all my details on e-mail. Could you please rather phone me and I will gladly give you the details.

Regards,

On 17 Feb 2021, at 02:39, Customer Care <***> wrote:

Good day Michael Viljoen,

Thank you for your email.

Kindly confirm below for us to process your request and for security reasons: -

· I.D Number: · MTN Pin: · Address: · E-mail address/Work Telephone Number: · Bank Name/ Type of account We look forward to being of service to you.

Kind Regards, Lebogang MTN SA

Reference Number: ***

--Original Message-- Date: 02/16/2021 02:55 PM To: *** Subject: Sim Only Contract

Dear Reader, I recently (13/01/2021) changed my contract to a sim only contract (MTN Ref no: ***) but I am still being billed for the old contract that included a device.

After holding on for 37 min for your Retention Department I ended the call, but at least I’m receiving SMS notifications to pay the R1498,86 (wrong amount) to stay connected and that my balance is R3632,13, not sure where this amount comes from as well.

I think this is pathetic in terms of customer service and I expected more from MTN.

Please revert back to me soonest in order the resolve this issue.