MTN service champions? No, MTN service idiots.

Easily the worst service in the country. Poor service customer care for FOUR HOURS I'VE SPENT ONLINE with people who have n idea of which product I was talking about. I've been tossed back and forth between people asking me to "hold the line". Make very sure that SuperFlex low data rates are absolutely worth it. While typing this message, in an absolute state of despair, a woman answered my call, after I've been on the line with customer support since 8:00 AM (it's now 13:00 now). I've been transferred to and from 3 support agents.

They keep telling you their "calls are recorded for quality and training purposes". I can unequivocally confirm that this is a pile of steaming ****.

Don't bother with their WhatsApp chat bot. It is for people that are already dead.

After FOUR HOURS AND 8 Minutes I was told that I can call "The activation line" on a number I was given. There I held and held for a further +- 25 minutes when I had to RECHARGE my vdacom prepaid number, to try again. Holding again, until now I have only heard a woman telling me about the WhatsApp chat line. And "MTN hash tag Doing what it takes".

I am stunned. I have heard a bunch of people this morning that had no desire to render a decent service, people who have zero people skills, people who are not at all prepared to learn, people who have zero intention to learn or help, people who are dripping with apathy or people who simply put the phone down in your ear. Is it because Christmas is coming and they could really not be bothered with idiots like me? Is it because they can't read or spell? Is it because MTN simply makes far too much money to give a FAMB about another customer?

I wish I could say I wish you well and that I hope you all have a Merry Christmas, but truthfully, I wish nothing but suffering to each person that abandoned my desperate HOURS of trying to get a PAID PRODUCT to work. You are a real embarrassment to this country, but sadly a true reflection of the state of nonchalant don't give a **** attitude that most customer help centers have. I am fuming with rage right now.