MTN SERVICE CHAMPIONS ? MY FOOT !

I have spoken to 3 MTN Service "Champions" lately. Me Hlatswayo on 12 June, Me Ngcobo on 19 June and Me Mpo Mosito on 22 June 2021.

It is 10 days since my initial complaint and I have not received ANY feedback from MTN.

The first 2 ladies were friendly, promised to come back, but never did.

The third was rude and unfriendly and refused to discuss my problem. (The composition of my package was changed without my approval) According to her I did not answer 2 security questions correctly. I however supp**** her with exactly the same answers that i gave to the first 2 'Champions'.

Me Mosito acknowledged that she could see that I have previously registered a problem but refused to discuss it with me. When I asked to be put through to a supervisor she flatly refused.

MTN why are your 'Champions' rendering such a poor service? But more importantly why dont you address the problem with my data that has disappeared?

Izak Bisschoff 083 *** 1902