KD
Khumbelo D

1 reviews | Active since Dec 2016

30 Mar 2017, 12:45

MTN Service Champ Found

<p>Just as i was beginning to think that MTN service champions is a gimmick, i was proved wrong.</p> <p>Yes, not all their agents are excellent like the two bums i spoke to before i got through to Reitumetse.</p> <p> Now Reitumetse is well spoken and articulate, friendly, focused and informative.</p> <p> </p> <p>I was calling in about a data usage and missing airtime query. Reitumetse took it upon herself that she will help me even though i wanted to speak to a manager because i was furious already because the two previous bums i spoke to, clearly were *********** and are just good for two things, sitting on their bums and spewing ****py service out of their mouths. I like that she took responsibility instead of passing the buck around.</p> <p> </p> <p>Reitumetse was attentive and and her level of focus was amazing because this was a complex query and she managed to sort it out for me. I am so glad i spoke to her and she was of great assistance.</p> <p> </p> <p>so next time you experience bad service at MTN, please bear in mind that not all of them are bums, there are MTN service champions like Reitumetse..</p> <p>Excellent Service!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply30 Mar 2017, 13:41
Official

ood Day,

Thank you for taking time to give us this positive feedback.

It is only through feedback from our customers were are able to identify areas of concern and improve on them. It is pleasing to us to know that you are satisfied with the service you received from our Call Centre.

Be assured that this compliment will reach Reitumetse nd her superiors.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you

Kind Regards
Complaints Management Team
Itumeleng

Best regards,

KD
Khumbelo D's update30 Mar 2017, 13:46
Reviewer Update

it would be great if she could receive not just an acknowledgement from the company but also a reasonable incentive in monetary and/or voucher form for her hard work.

Heathway square is known for its bad service, now it was really great to discover that there is a service champion within that call center.