MTN SERVICE

My contract phones were de-activated. I called the call Centre and the lady Noxolo declined arranging an arrangement for making payment, and declined opening the lines for me. I then called again and I was assisted by another lady, sorry I forgot her name and she immediately did an arrangement for me. I have since paid and both my phones are due for upgrade. I'm very sceptical upgrading, as I feel MTN is too quick to de-activate without informing client. Other than that I like your service, but your system turns out to be slow, because of the amount of time, u kept waiting.