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TameGavin T

1 reviews | Active since Jun 2016

18 Jun 2016, 08:21

MTN service call suspension could have cost me my life and continue to ignore this after a day and a half attempt

<p>Allthough Mtn is aware of my position,as I suffer from potential lethal seiures, and my wife can make no calls to me. Mtn sends as SMS to the effect, when the calls were alreay cut. Hours of calling help linnes, number referrals, the phone been slammed down on wifes calls. My wife has been in tears, and the stress caused me to have a seizure yesterrday. She has a debit order on her account, and someone decided to make her limit to zero with no instruction given to them. It is now the next day and the story continues. Mtn gives stories on every calls. Some say we must wait 24 hours or 36 hours or 5 workig days orperhaps longer. Every person phones was informed of the situation cannot care a **** and come up with a differrent story or puts don the phone in ones ear. The story is horrific, and I will make every attempt to rectify this situation, public media, ombudsman and any other action posible. When my life is at risk I will not stop at anything. Please be aware of m story!!!!!!!!!!!! </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jun 2016, 07:16
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

On the system it shows that the sim is open to make outgoing calls.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Nompumelelo

REQ: **********