MTN service call suspension could have cost me my life

<p>On 17 June my wife recived an SMS that her calls on her account have been reduced to zero, and she cannot phone out. Iam disabled with chhronic Epilepsy with potentially fatal seizes and am mostly confind to the inside of home. My wife can only check on me with this phone, She has spent almost the entire day contacting the help line and numbers they gave hher. She also went to a MTN store, each presented a differented story and a number of operators's put the phone down on her. She has held a contract with MTN for fifteen years or more and has always used a debit order for payment. No manager is ever available, and no one can find a reason for the termination. The fact that my life can potentially be at risk did not prompt any action. She has attempted every method posible to have the situation resolved, but to no avail. I bacame so upset that the situation casused a seizure due to the stress it created. It appears so negligent as the are fuly aware of the facts, but no one can offer a solution other that she may have to wait for five working days or a number of months to have here calls reinstated that are covered by an MTN cotract. It is hard to believe that such a poor service exists with no empathy for their clients - How sad</p>