MTN service

RE: Iphone SE 32GB (GOLD) purchased online from MTN on the 20Th of April 2018.

In April 2018 I decided to get another contract with MTN I Have 3 accounts with them now. I purchased this device online From Thandeka Mncube email bytespeoplesolutons.co.za After quiet a long period I received my device, the trouble started only 2 months in. (apple you have 6 months insurance?) The device does not want to switch on. Firstly we used the MTN IN VRYHEID this phone was send here and back 3 times. Just to get the phone back without anything being fixed because they say FIND MY IPHONE WAS ON. It was not on I MADE SURE OF THAT.

Then I decided to give it into fouways mall GAUTENG a Mr Prince Ngoma helped me. That was 31 January 2019 already still no phone and I pay every single month not withholding any money. Only on the 15th of Feb 2019 I got news from Mr Ngome saying they need documents to prove that I have bought the device before we can continuo. The 28 of Feb 2019 my device was only booked in for repairs. In the mean time Mr Ngome was more of sick and have resigned and back again than I can remember. 4 May 2019 email saying the phone is still in for repairs and it is taking long because it is an old phone ??? 10 May 2019 sensors are working on it to speed up the process. 16 May (All this correspondence from Mr Ngoma) please note we have done a follow up with the repair centre and they will give you a new phone as they have LOST your device and can not find it in the warehouse (misplaced he says). 10 June 2019 Mr Ngoma send an email saying t hat they have received the phone but no charger the courier will get it and deliver to the shop. On the 10th of June I have had enough and started speaking to the manager of MTN FOURWAYS. Chantelle We started talking on email and WhatsApp. I was so grateful because this lady is helping..... mmmmm 18 June 2019 I received and iPhone in plastic bag, no box, no screen protector nothing. As I do not have a box I cannot insure it. 26 June I send back this device so they can change it. 15 July 2019 I received the same device just in the box, after that this lady ignored me and blocked me on WhatsApp. Please bear in mind I have been paying for a new device now for 2 year without being able to use the device. I am due for an upgrade but have only used the device for 2 months. on 21 December I decided What can I do I'm gonna start using the phone because no one contacts me. I plug in the phone into my apple comp and screen pops up "magong_d's iPhone. I decided right there I will not use this phone and this does not work like this.

I ned answers and am super upset with MTN. 2 YEARS NO PHONE AND UPGRADE DUE NOW.

Please see below email addresses that I have mailed regarding this mater in 2 years and I have proof of everything.

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PLEASE HELP