MTN service bad quality
<p>I cancelled my contract in Nov, they said dec will be the last debit order. They still charging me in Jan again, and I called Bedford center MTN, the consultant hung up my call 3 times and no one helped me. I have got a reference for my cancellation request, they told me they don't know what happened? Is that a acceptable answer? And gave me a number to their head office which no one ever picked up. What kind of services is this? Please don't use MTN !!!!! You will regret.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your ID number or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your ID number or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***