MTN service at all time low

I had to change from business to personal contracts at MTN. I previously visited the Menlyn MTN, only to be told no one can help me because the company letterhead was apparently in correct. However, MTN was informed about the changes, and I was help using the same paperwork via persons with MTN email addresses.

The account is now in my name. However, today I visited the same Menlyn MTN branch. Arrived at 11:00. It was clear from the outset the things are not moving. Also, MTN allowed way too many people into their store (given the covid pandemic). I had to wait an 1h15 to be helped - only to be told after another 30min that I can not upgrade as I am on the old (Epixs) system. I only qualify for the advertised deals if I am on the new (Ilula) system. To transfer me would take another week!

This would mean that I will pay for a service I don't need, for another week. And that all because for the MTN systems. Crazy.

My complaints: 1. COVID protocol in this branch is hair raising 2. Your service is worse than that of home affairs - why let clients wait for 2 hours! 3. And your systems needs a look at. Why should I be paying for your dysfunctional systems? Another week on a contract I don't need because I can not arrange to make changes in store.