1 reviews | Active since Jan 2016
MTN SERVICE ARE PATHETIC
My EXPERIENCE WITH MTN IS A VERY BAD,POOR,PATHETIC AND A SAD ONE. About 5/6 months ago i app**** for a cellphone the nokia 5 and guess what i'm still waiting for it. I've send them a couple of emails and messages but no one comes back to me. I mean 5/6 months later you cant tell me that you still doesn't have stock. The Consultant that helped me doesn't reply their service department or their customer care department doesn't reply as well. So please tell me what i must do. The last time i tried to cancelled it and the consultant said that i cant cancell it because its in process i mean *** for how long do i have to wait for a cellphone. Please advise me what to do. Thank You.
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team