MTN SERVICE AND SYSTEMS SUCK????

If there was an option for no star at all I would gladly select that at this point . I have been an mtn customer since 2018 , a few weeks back I decided to take up a second contract with them and I made an application online. As expected a consultant called me to assist with the application, the consultant requested for my existing mtn contract number and I gave it so her, at that point she then said that she was unable to assist me as my contract is sitting on a legacy system and another consultant will call me. I waited for over a week and that never happened. I then decided to go directly to the mtn direct store in seshego circle , I was then told they are unable to assist me with the contract and that I need to take it upon myself to call 135 and request for the retentions department to migrate my number to the new system. I did so and was told that within 8 hours my number would be migrated to the new system, needless to say that never happened. 3 days after I made the call to 135 I went back to mtn seshego circle to then try and make another application, I was told that they still can't assist me as I was on the legacy system. I called 135 again and was told again that I would be migrated to the new system. On the 25th June 2021 I went to the mtn store in centurion mall to attempt and put in an application once more, I was served by Kopano Ramatlo who informed me that my number was still on the legacy system and that we would put in an application on the Old system which meant that vetting would not be instant but would take 2-8 hours to get an approval. I had no problem with it, finally I was getting great customer service from someone who was going out of his way to serve his customers. The application was approved but at the time I had already left the mall, Kopano called me and I informed him that I will be back tomorrow morning as I had already left the mall. The following day which is the 26th June 2021 I went to the store to collect and activate the contract I wasn't able to do so as the system was offline, the system remained offline for the entire Saturday and Sunday (27/06/2021) as I kept on calling hourly to check if it was back online. I then informed Kopano that I was actually returning back to Limpopo and wanted to know what will happen with regards to the activation of that approved contract, he then advised that he would have to terminate from his side so that I go and start the application from scratch in Limpopo. On the 28th June 2021 I then went to mtn at mall of the North to start the application. I was assisted by Gloria, once again the mtn system failed an employee who was trying to offer good customer service. The biometrics system was not working and she ended up skipping that step in the application. My application was then sent for vetting. Fast forward to today the 29th June 2021 I came back to mtn mall of the North to check the status of the application. Gloria called the vetting department to find out how far the application is and she's been holding for almost an hour with no assistance. At this point I may as well take my coins to the competitors as the mtn service and systems suck big time.