MTN service and support is disgusting to say the least

<p>I had a contract with MTN that was due to expire last year October. I wanted to cancel the contract once it expired. </p> <p>When I went to the store to cancel, I was told that my contract has been renewed. When I asked for the details of the renewal I could not get any but that the contract has been renewed. I wanted the details of when was the contract renewed, by who (I always provided ID document when renewing), the package and the gadget.</p> <p>Since I haven't renewed the contract, the MTN at Centurion mall advised that I provide an affidavit into this effect so that they can reverse the renewal and terminate my contract. I provided the affidavit and I was given the reference number and promised that MTN will come back to me. I waited and waited and nothing was coming. I decided to email their client services and qouting the reference number given at the MTN store.</p> <p>At customer services I was assisted by Kholofelo Sethibela who forwarded my email to the their legal division. I received a new reference number.</p> <p>An automated email response from the legal department produced another reference number. I followed up on this reference number with no joy. After several follow ups, I finally got a response from their legal department from one Nonhlanhla Zwane. Instead of resolving my query, she only responded with a one liner indicating my term date.</p> <p> </p> <p>I find it disgusting that companies like MTN renew our cellphone contracts without our consents and even fail to provide the information about the renewal. Even if there was a renewal without my consent, there should be information about the renewal (date, the person who renewed because I did not renew, the package details and the device). None of that is forthcoming.</p> <p>Even if it was ***** on their side, after my affidavit I would have expected MTN to act by reversing the renewal and terminating my contract as I am not interested in renewing.</p> <p>Here are the reference numbers for the same query</p> <p> ********** 7 - MTN Centurion</p> <p> ********** - MTN Client Services</p> <p> ********** 53 - MTN Legal Services</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>