MTN Service and non existance of SLA's for customer feed back

I have upgraded my contract with MTN and from the 22 September, I have officially logged 3 calls with MTN to have the special 20g individual customer contract app****.

1- ********** 1026 1- ********** 3050 1- ********** 5986

As of now i have not recived any feedback on any of my calls. I am wasting money paying for data that should be on my contract. I continually have to follow up with both the MTN call center and the Cresta MTN store.

I am tired of being told, i will just get all the facts and call you back in five minutes to have to call the store and the call center the next day.

I have officially spoken to the store manger and both assistant store managers in the Cresta store and still i have not been told when my issue will be resolved.

every time i call the call center, they log a new call and give me an SLA for 72 for the call to be resolved.

This is not service, this is passing the buck form one section of the business to another. Is there any one in the company that can assist me in resolving my issue? My feeling at this point is that MTN don't care about the customer. Their retail stores, from my dealing are not kept up to date with anything happing in the head office from a customer package and issue handling point of view.

Lastly their call center is a joke. they don't know anything, cant even put you through to a manger or intentionally drop the call when you are re-routed. The service based on product knowledge and resolving customer complaints is just above that of an 6 year old asking why.