MTN service and internet sale not been transparent

Good Evening to everyone especially MTN South Africa, I would like to take this opportunity, on this public platform, to voice my complaints about your customer service and products.

Firstly I have purchased the home connector uncapped LTE modem from your store in Durban Bluff last year. The device works, however as a customer I was not made aware that using the device for gaming at home, with it-been a home fixed LTE modem/package. MTN is restricting NAT type from the router to my gaming console. I phoned the store countless of times for help, the phone just rings and no body cares to answer, I phoned another store and it’s the same, eventually when I got through to the store in Bluff, they told me that there is an extra service to be loaded and it will cost me extra, so I told them to do it. Eventually they got back to me after 72 hours saying that it’s only available for business packages and that the package I have doesn’t allow it.

Finally I took a drive after work today to the bluff store, with the modem in hand, the technician who is still in the store, tells me he has finished work at 5pm today I must come on Monday he can’t help me, my question is what is he doing in the store still behind the counter as if he is working at 17:45? He then tells me it’s a home package, for Netflix etc, so I asked him then what is gaming? Is it not also home use?

Anyways other well know service providers don’t restrict their customers access for the NAT type to be open, and if they have an issue a form is filled out and within 24 hours the service is available.

I would like to hear from MTN as to how they are going to fix this issue with regards to NAT type been restricted. If nothing can be done they can gladly take their product and I refuse to pay the cancellation fees as they where not transparent in the sale of the device. Have a blessed evening