1 reviews | Active since Sept 2015
MTN service and employees need training.
From reporting on data usage which is out of control and being told its my fault with absolutely no explanation why, to wanting to cancel my contract, which i understand i will pay in to do (im more than willing.) Your call centre employees are robots that cannot answer questions. When i ask to speak to a supervisor, they are constantly in meetings, meetings take weeks there apparently. Reference numbers provided to me seem like they are thumb sucked and notes on the account dont make sense to anyone at MTN's call centre. Being promised to be called back is just a plain lie. Your service and explanations need a lot to be desired, i have been a contract holder for many a year, but unfortunately i cannot handle this anymore. Your company has turned into a very dishonest company that lacks any type of customer service. On hold at over 15 minutes a time until i get frustrated and put down the phone call, pathetic.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the billing department to validate the charge for data on the August invoice, this will take +-10 working days. REQ:***. The validation will be send to your email address.
You do received 300MB with the package free, the system reflect that the 300MB has been used and then the SIM card has been used further for internet usage.
Handset: Samsung Galaxy S5 SM-G900
Term date: 2016-10-03
R 9,786.82/24*13 months remaining = R5301.19 ( handset fee
+ unbilled balance R 958.59
+ outstanding balance R 1,507.77
Estimated total = R7767.55
This can be paid at any Absa bank. ***, please use your cell number as your reference number, if you wish to cancel this line before the contract expires.
You can request to migrate this line to Anytime 350 Top up. No migration charge, you can visit any MTN store to assist you with the migration form.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the billing department to validate the charge for data on the August invoice, this will take +-10 working days. REQ:***. The validation will be send to your email address.
You do received 300MB with the package free, the system reflect that the 300MB has been used and then the SIM card has been used further for internet usage.
Handset: Samsung Galaxy S5 SM-G900
Term date: 2016-10-03
R 9,786.82/24*13 months remaining = R5301.19 ( handset fee
+ unbilled balance R 958.59
+ outstanding balance R 1,507.77
Estimated total = R7767.55
This can be paid at any Absa bank. ***, please use your cell number as your reference number, if you wish to cancel this line before the contract expires.
You can request to migrate this line to Anytime 350 Top up. No migration charge, you can visit any MTN store to assist you with the migration form.
Kind Regards,
Alice van der Merwe
***