NR
Naushaad R
1 reviews | Active since Feb 2017
18 Jun 2018, 14:09
MTN service AGAIN
Once again im here writing a sad review again . In December i was overcharged by MTN with my contract and finally came right and MTN decided to than not charge me for the upcoming months until it totaled to what they had owed me . Little did they announce that they have changed my settings from debit to cash in store and i was not informed . So for the past month or 2 i have not been debited and my sim cards have been blocked . Upon querying this i was told there was an outstanding amount . Note that this is MTN's fault for not making me aware that they have changed my payment method !!! . I have gladly made the payment to MTN's account and have been waiting for the sim cards to be activated . Please note that i am not complaining about the amount or whatever . All i am asking is for my 2 sim cards to now be re-activated so that i can continue using my phone as this is delaying and everytime i call in for help i get placed on hold and they keep giving me the same update as the last and no info on when my sims will be activated .. I really need this done ASAP as the call center cannot help me .
Cell numbers : ********** 121 & ********** 886
Please get back to me with an update as soon as possible Thanks
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MTN South Africa's replyOfficial
18 Jun 2018, 22:00Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account was changed to cash by the system due to your debit orders returned unpaid more than 2x.
Cash payments need to be done for 3 months before the debit order can be re-instated.
The payment for R663.18 was received and reflect. The account balance is now R 159.18. This is for the June invoices for the 2 lines.
We have opened the lines for you reboot the device.
The request was sent to the legal team to remove the account status from legal.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Jun 2018, 22:00
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account was changed to cash by the system due to your debit orders returned unpaid more than 2x.
Cash payments need to be done for 3 months before the debit order can be re-instated.
The payment for R663.18 was received and reflect. The account balance is now R 159.18. This is for the June invoices for the 2 lines.
We have opened the lines for you reboot the device.
The request was sent to the legal team to remove the account status from legal.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
NR
Naushaad R's updateReviewer Update
18 Jun 2018, 22:36Thank you so much for the speedy response. I really do appreciate it. Please could you notify me on how and where to do these cash payments?
NR
Naushaad R's update18 Jun 2018, 22:36
Reviewer Update
Thank you so much for the speedy response. I really do appreciate it. Please could you notify me on how and where to do these cash payments?