MTN SERVICE A NIGHTMARE

Good day<br> I've been trying to cancel my contract literally for months (or to go to pre-paid so that I can port my number to another network!). Go to the shop, I can ONLY do it on 808. I literally have to call every single day and leave my phone on speaker just in case some one answers. I generally give up after 30mins. I sent an email 3 weeks ago with NO reply. I got lucky last week and my call was answered! The person said my request would be escalated and that I would receive a call back from MTN Retentions. A week has passed and people,instead ,have been calling me to renew my contract!! In the mean time, I still call 808 every day and wait, with my phone on speaker, to have my call answered so that i can cancel my contract. How painful is this!!?!?<br> Can someone please contact me immediately. Email is preferred because clearly, cellular communication is not working which is ironic! Loyalty is truly for the dogs. Nearly 20yrs as a faithful customer clearly means nothing.