Mtn service a MAJOR FAIL!
Search Complaints Service a MAJOR FAIL! Company Name : MTN Posted : 15 Aug ,2017 by MonicascI changed from a voice contract to a data contract FOUR MONTHS AGO! Since then I cannot get internet connection. Have done 3 sim swaps, phoned technical help more than 10 times, visited 5 different outlets. No luck. Last time I posted on Hello Peter I received a response to call technical assistance! Which I had already done several times! Nobody will tell me what the next step should be. I want MTN to fix this immediately or give me a new contract. Another client has had the same problem since 2013! Last time I posted on this site I received a response to call technical help - which I had already done several times! Seriously! No care for a someone who has been a loyal client since the inception of cellphones in South Africa. Shame on you, Mtn!
Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the system, the sim swap reflect active on all the systems. We have checked and you have 4GB data available.
We have escalated the complaint to the back end support team to see if they can picked up any problems on the back end system.
They have requested that you remove the sim card without switching of the device, wait for 10 minutes, try to use the Internet is this still not working you need to assist with a alternative number where you can be reached.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have checked the system, the sim swap reflect active on all the systems. We have checked and you have 4GB data available.
We have escalated the complaint to the back end support team to see if they can picked up any problems on the back end system.
They have requested that you remove the sim card without switching of the device, wait for 10 minutes, try to use the Internet is this still not working you need to assist with a alternative number where you can be reached.
Kind Regards,
Alice van der Merwe
Best regards,