MTN Service a joke

We have been without signal in Vanderbijle park Vaalview area now for over a month, every week i phone for an update, as MTN dont bother getting back to me, they tell me the same story "the tower was vandelised" (***) I have informed MTN that our estate is dependant on this signal for its security but they dont seem to be bothered. So we are paying for a service that we are not getting, may as well deal with Telcom. I phoned again today 1st Sep 2020 only to get the same story, so i requested "Samantha Hild" (Most unhelpfull person i have ever delt with) to please log another call to have my booster reconnected to the MTN tower in town, she told me she could not log another call, i must use the same referance number. I am now sitting with an MTN contract which is useles to me.