1 reviews | Active since Oct 2016

12 Oct 2016, 08:13

MTN Service

<p>I cancelled my contract about a year and half ago. I payed the cancelation fee and a few months ago debit orders started going off again. I went into the store a few times and called customer care. After a few debit orders the contract was cancelled but my money was never returned to me.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply14 Oct 2016, 10:56
Official

Good day Tiekie,

Thank you for post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly provide us with the correct details pertaining to your complaint, the account number or MTN cellphone number so we are able to retrieve information on the account and forward to the relevant department.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Peggy

REQ:***

's update14 Oct 2016, 11:43
Reviewer Update

Good morning.

Thank you for the response. My details are as follow

HL Grobbelaar

890 ********** 084

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