1 reviews | Active since Sept 2016
MTN Service
<p>Good Day,</p> <p>We have a problem with MTN, everymonth we get an sms saying that our credit limit has been reached and our service have been suspended. We have two numbers linked to one contract, the one number is supposed to be an open line and we buy extra data beyond what is given to us monthly and the other line is a top up package where the person also buys additional data. We changed the settings on both phones as advised and still no success. It is very uncomfortable to have a phone and not use it. The other problem is that the person in who's name the phone is, is not always available and then we cannot speak to any one at MTN because the need to speak to the account holder. Please advise as I know of alot of people complaining about MTN's service.</p> <p> </p> <p>Regards,</p> <p>Daleen</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Kindly be advised that the account has 2 numbers on the account. The credit limit is set for R1759.33. The system will work on the unbilled invoices balance and the credit limit. Once the unbilled invoices (not as yet finalized) reach 90% of the credit limit the system will Barr the line for outgoing calls. We have looked at the spending on the account. The account holder may request for the credit limit to be increased to R3500.00 to avoid for the system to suspend the line once the 90% if the credit limit is reached.
On cell number *** there is a usage limit of 0.50, you may change the usage limit on the device s note that the account will be billed extra for data and calls depending of balance set up on the usage limit once the data and minutes has been used up received free with the package the data will depleted from the data loaded and then extra data usage as per usage limit set, this usage will be billed to the account as extra data or calls. This line is on a Top Up.
***:
This line is on an Open package.
The settings for cell *** is *141*1*7852#
***: On this line this settings cannot be set up due to this line on Anytime package. The settings can only be done on the My choice package.
To have authority on the account holder account, the account holder need to give MTN permission, this can be done on an affidavit where the client give MTN the full right for the non MTN client to have access to the account. Both party ID copy need to be attach. This can be send to Customercare: *** .
Access will be granted.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Kindly be advised that the account has 2 numbers on the account. The credit limit is set for R1759.33. The system will work on the unbilled invoices balance and the credit limit. Once the unbilled invoices (not as yet finalized) reach 90% of the credit limit the system will Barr the line for outgoing calls. We have looked at the spending on the account. The account holder may request for the credit limit to be increased to R3500.00 to avoid for the system to suspend the line once the 90% if the credit limit is reached.
On cell number *** there is a usage limit of 0.50, you may change the usage limit on the device s note that the account will be billed extra for data and calls depending of balance set up on the usage limit once the data and minutes has been used up received free with the package the data will depleted from the data loaded and then extra data usage as per usage limit set, this usage will be billed to the account as extra data or calls. This line is on a Top Up.
***:
This line is on an Open package.
The settings for cell *** is *141*1*7852#
***: On this line this settings cannot be set up due to this line on Anytime package. The settings can only be done on the My choice package.
To have authority on the account holder account, the account holder need to give MTN permission, this can be done on an affidavit where the client give MTN the full right for the non MTN client to have access to the account. Both party ID copy need to be attach. This can be send to Customercare: *** .
Access will be granted.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,