1 reviews | Active since Aug 2018
MTN **** service
Mn must really be the worst when it comes to customer service. Their call centre just dont have any proffesionalism nothing whatsoever. I am so freaking angry, ive been a faithfull MTN customer for 18years and today i have had it with this ****. I called the call centre and i had to hold for like a long time but at the same time busy with my kids while holding. Eventually when i was put through to the operator, i kindly asked her to just hold one sec as i was just taking out some money to give to my son, then she have the freaking nerve to tell me i must call back when im not busy, ***.... Ive been holding for ages to freaking talk to you and when i ask for a second you dont even have time to hold for me. Bull**** customer service. Then i hang up and called back because she refused to transfer me to someone else after i said i do t want to talk to her anymore. Then when i got through to another lady i asked her who do i contact to want to know about wifi contracts, she said contracts dept then put me through. The contracts dept said i must speak to sales dept or contact a store, yes hellooooo ive tried contacting 5 stores and i got no answer thats why i phoning yous. Yes sir then you must phone back Monday.... Really now. Are you freaking kidding me.
Like i said, im done MTN. Thanks for nothing????. Telkom here i come????????
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management Team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management Team
So i ha e received a call from one of your operators but it was at a time i was driving and like i told you i dont use my phone while i drive. I told her im driving and that she should phone back in 20mins to which she asked me if its not better to phone the next morning 08h00, which was Tuesday morning. I then told her its fine. Its Wedsneday today 11h25.... still no phonecall....
Now im not sure why im getting such service after being and MTN customer all my life and knowing only MTN. What stand me to do. I must now beg for service.
So i ha e received a call from one of your operators but it was at a time i was driving and like i told you i dont use my phone while i drive. I told her im driving and that she should phone back in 20mins to which she asked me if its not better to phone the next morning 08h00, which was Tuesday morning. I then told her its fine. Its Wedsneday today 11h25.... still no phonecall....
Now im not sure why im getting such service after being and MTN customer all my life and knowing only MTN. What stand me to do. I must now beg for service.