1 reviews | Active since Jan 2016
mtn service
im was a loyal customer with mtn for the past 13 years my wife took out a contract for us with mtn and every time she when she goes out of the country my phone gets disconnected ,i cant make calls or sms until she comes back cause its under her name so they want her to call them and worse we have a new baby now so we cant even call her when she is away<br> most recently 3 months back her line was not show her caller id till to date and about 2 weeks ago when she came back her phone was disconnected till to date we kept on calling and no one wants to tell us when is it going to be fixed but we given the same reference number ***.all of them dont know the turn around time ,its very fustrating to pay a lot of money an something that you cant use to its full potential<br>
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and can confirm that both lines were barred as the total credit limit of the account was reached. As a security measure our system automatically blocks both numbers from generating additional usage after the credit limit was reached.
We have also checked the history of the account and we see that CLI (Caller Line Identity) was not active on the account and it was then activated on the 16th of September 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and can confirm that both lines were barred as the total credit limit of the account was reached. As a security measure our system automatically blocks both numbers from generating additional usage after the credit limit was reached.
We have also checked the history of the account and we see that CLI (Caller Line Identity) was not active on the account and it was then activated on the 16th of September 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
