SG
Silumko G
1 reviews | Active since Apr 2015
19 Sept 2015, 07:48
MTN Service
Two months ago I made a claim through MTN insurance and was successful. After I got my new phone a Samsung A3 smartphone my accounts were never changed. I'm still being billed on the Blackberry I had previously and I'm still getting benefits I had on the previous phone. I called the call center and I was told a long story which I don't even remember. <br> <br> Secondly I insured my new phone as well and I never got a letter confirming my new phone is covered. The reason why I need this letter (which stipulates the type of phone and imei number) so that if something happens I need to have proof that my phone is covered and I'm not told stories.
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MTN South Africa's replyOfficial
21 Sept 2015, 15:42Hello Sluleka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The monthly subscription and provisioning have not changed since you are still within the 24 months of your contract.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The monthly subscription and provisioning have not changed since you are still within the 24 months of your contract.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply21 Sept 2015, 15:42
Official
Hello Sluleka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The monthly subscription and provisioning have not changed since you are still within the 24 months of your contract.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
The monthly subscription and provisioning have not changed since you are still within the 24 months of your contract.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***