MTN Service

My father passed on 28 July 2020 and on 16 August 2020 my mom and I went to MTN Matlotsana Mall to enquire how to cancel my dads contract, but my mom need to keep the phone numbers *** (My dads no) and her no ***, the consultant who helped us informed us that the contract will be cancelled and my mom can buy airtime and data if she need to and recharged the phones, she also request us to bring a afidavit to explain what my mom need to do and we went back home (60km away from our nearest MTN Store), the following day we take the afidavit to the lady and she inform us that everything will be sorted out now. We wait and nothing happend, I phone the call centre and they could not help me because nothing of the documents reflected on the system and therefor she need my dads consent to give us information (how on earth will we be able to get my dads consent?) I went to MTN Menlyn on 15/09/2020 we spend nearly 2 hours in the store and the guy helped us to transfer the contracts to my moms name and all went well for 3 days since 18 September my mom do not have access to the network and they told us that the sim cards on both numbers need to be RICA, so we went back to the Matlotsana Mall on 27 Septembber 2020 and they gave us a Ref no for activation of the sim cards - Ref no: *** this was locked on 25-09-2020 (MTN Menlyn Mall) My mothers phone numbers *** and *** is still not connected to the MTN network.