BS
Bram S
1 reviews | Active since Apr 2012
20 Aug 2015, 09:58
mtn service
Good day,<br> <br> After I first complaint on Hello Peter did,MTN contact me about sending the phone I received in that same month on my new contract,back for repairs or replacement.That was in April 2015 up to now I haven't received the phone back or any communication,all I get when I go to a MTN store is that it's still in,but I have to pay for it each month.
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MTN South Africa's replyOfficial
10 Sept 2015, 13:05Hello Fristrated,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that i tried calling you on the cell number provided, but there was no answer.
In order for us to track your handset and provide you with a speedy resolution, please provide me with the job card number, IMEI number or the cellphone number of the handset in question.
Regards
Rajesh
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that i tried calling you on the cell number provided, but there was no answer.
In order for us to track your handset and provide you with a speedy resolution, please provide me with the job card number, IMEI number or the cellphone number of the handset in question.
Regards
Rajesh
Best regards,
MTN South Africa's reply10 Sept 2015, 13:05
Official
Hello Fristrated,
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that i tried calling you on the cell number provided, but there was no answer.
In order for us to track your handset and provide you with a speedy resolution, please provide me with the job card number, IMEI number or the cellphone number of the handset in question.
Regards
Rajesh
Thank you for your post.
Apologies for the late reply
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that i tried calling you on the cell number provided, but there was no answer.
In order for us to track your handset and provide you with a speedy resolution, please provide me with the job card number, IMEI number or the cellphone number of the handset in question.
Regards
Rajesh
Best regards,