LM
Laura M
1 reviews | Active since Dec 2018
01 Dec 2018, 11:41
MTN service
In 2017 I was notified of an account that was made out in my name. I then disputed it and sent relevant documents indicating that this was a ********** account. I was notified that they have received my documents. This year on the 23rd of November for Black Friday I visited an MTN store and tried to get a phone on special but the consultant informed me that my application was unsuccessful due to ***** on my name. I am utterly disgusted how this ********** account has occurred more than a year ago and it has only been resolved now. Not to mention I have still been trying to get a phone and the application says still pending for over 3 days now which is unacceptable. I am very disappointed in the treatment I have received from MTN.
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Replies (5)
MTN South Africa's replyOfficial
03 Dec 2018, 10:54Good day Laura Mancos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have sent your query to *****. Please advise who did your new application for a contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have sent your query to *****. Please advise who did your new application for a contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply03 Dec 2018, 10:54
Official
Good day Laura Mancos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have sent your query to *****. Please advise who did your new application for a contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you , I have sent your query to *****. Please advise who did your new application for a contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
LM
Laura M's updateReviewer Update
03 Dec 2018, 11:13Hi Dinesh
I did answer your call but there was silence on the other side.
What frustrates me is that its only being resolved from the ***** department now and I have missed out on black Friday deals.
LM
Laura M's update03 Dec 2018, 11:13
Reviewer Update
Hi Dinesh
I did answer your call but there was silence on the other side.
What frustrates me is that its only being resolved from the ***** department now and I have missed out on black Friday deals.
MTN South Africa's replyOfficial
04 Dec 2018, 12:57Good day Laura Mancos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will get a sales consultant to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will get a sales consultant to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Dec 2018, 12:57
Official
Good day Laura Mancos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will get a sales consultant to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , I will get a sales consultant to contact you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
LM
Laura M's updateReviewer Update
06 Dec 2018, 09:58Hi Dinesh
Please make sure that this ***** account has been resolved. I do not wish for this to happen again.
Thanks
LM
Laura M's update06 Dec 2018, 09:58
Reviewer Update
Hi Dinesh
Please make sure that this ***** account has been resolved. I do not wish for this to happen again.
Thanks
MTN South Africa's replyOfficial
10 Dec 2018, 13:22Good day
As discussed a clearance has been sent.
Warm RegardsDinesh KowlasarComplaints Management team
As discussed a clearance has been sent.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply10 Dec 2018, 13:22
Official
Good day
As discussed a clearance has been sent.
Warm RegardsDinesh KowlasarComplaints Management team
As discussed a clearance has been sent.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,