1 reviews | Active since Jun 2018
And another day has gone by no phone call no email nothing from Mtn last phone call they will investigate 5 months without a phone phone was 3 months old when giving a problem so 8 months and only had the phone for 3 months nobody knows what is happening with the phone but there is no problem in taking the installment every month that is perfectly on time Lee Peach have been a loyal customer for years and this happens like nobody cares what is loosing one customer I am with Cell C had phone issues before and phones was replaced in a few days no questions asked shocking we must say it cant be that hard to just send the new phone after how many emails was send and was said we getting a new phone
Dear Jakes,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jakes,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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