NS
Nosiphiwo S

1 reviews | Active since May 2017

19 May 2017, 08:37

MTN **** service

<p>MTN's customer service is very poor, their agents dont know anything you seem to know more than they do. I had to make 4 calls this morning and spent an hour on the phone with them, i spoke to a manager (Kgomotso) who didnt help at all she practically told me there's nothing she can do i must take it further. You cant lose data while your mobile data is off and they couldnt explain where my data went to as i make sure each and every app on my phone doesnt use background data, i went through the data usage and gave the amount used by each app and it didnt even come close to the amount i lost...MTN is very dissapointing</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply19 May 2017, 10:25
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that our records do not update immediately on our archiving system.

Kindly allow us at least a week for the system to update.

Kind Regards,

Ishie.

Best regards,

MTN South Africa
MTN South Africa's reply19 May 2017, 10:43
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised the airtime loaded was used against the extra time advanced service.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa
MTN South Africa's reply19 May 2017, 10:49
Official

Please ignore my response to you this was not for your complaint this is for another client my apology

Best regards,