IW
Ingrid W
1 reviews | Active since Aug 2015
03 Apr 2017, 11:30
MTN SERVICE
<p>I have paid excess on my insurance and still haven't received feedback as to when my device will be delivered after more than a month.</p> <p> </p> <p>The service has been bad and I have to speak to someone else every time I query this which is frustrating.</p> <p> </p> <p>Please can someone let me know how long this is still going to take?</p>
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MTN South Africa's replyOfficial
03 Apr 2017, 18:26Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply03 Apr 2017, 18:26
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,