Mtn service
<p>Horrible service!! I upgraded on 14 October, I specifically asked the sales agent I want a package where I get data as I don't use the minutes and sms's. he told me that he put me ons the mychoice small. On the 21st when I received my monthly data and minutes it was the wrong package. I went to the store after having no joy with your call center. At the store the agent told me I was wrong and I had to fill in a migration form, which I did. On the 21st of November I received the wrong package again. I went to the store again on the 25th of November and the store manager then told me she only got the migration fin on the 18th of November!! How does it take a month to give a form to your store manager??? I've been following up ever since as the store manager told me it would be sorted within 48 hours, which it hasn't.</p>
Good afternoon Marinus
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional in resolving your query the first time around.
This matter has been escalated to the management team of The Centurion Mall Store for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Yahya
REQ:***
Best regards,
Good afternoon Marinus
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional in resolving your query the first time around.
This matter has been escalated to the management team of The Centurion Mall Store for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards,
Yahya
REQ:***
Best regards,
I have not received any feedback from your company, your facebook team sent me to the store requesting I take my contract with me, I did it and the store manager confirmed they do not need the contract! Does anybody at MTN know what they are doing?? It's almost the 21st so that means I'll get the wrong package once again for the 3rd month now.
I have not received any feedback from your company, your facebook team sent me to the store requesting I take my contract with me, I did it and the store manager confirmed they do not need the contract! Does anybody at MTN know what they are doing?? It's almost the 21st so that means I'll get the wrong package once again for the 3rd month now.