LJ
Lars J

1 reviews | Active since Nov 2016

21 Nov 2016, 13:13

MTN Service

<p>Hi,</p> <p>on the 2nd of November I called MTN, becasue I saw the the debit order did not go off my account, The operator told me that it was correct, since i had a credit, and the next time I will be billed, is on the 1st of December. I thought great, spend the money on other payments, A couple of days ago I get an SMS saying thet MTN had a problem with their system, and that I did not have a credit, and that I can pay the shortfall immediate or get double billed on the 1st of December. I called them and they said they had a problem and I have to come up with the money (in short). They said we can make an arrangement and I said I dont think its right, casue its their fault, but If I have to i pay it back, please over 6 month. That was not possible. I ask for someone to call me, and guess what, I'm still waiting. I called today muself and again was advised that they had an issue and that they will not be able to do anything and that I have to pay the money. The best they can do is a payment term over 3 month. Where does this go, I can make mistake and the only thing I have to say sorry but not my problem. The made a mistake then stand up to it, If I forget to pay they is no mercy I will be suspended. The service is really shocking, and not just with MTN.</p> <p>Thanks Lars</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply23 Nov 2016, 12:50
Official

Thank you for your post.

Thank you for your time online.

We do not pick up any credits on the account as per the previous agent information. The system reflected that MTN did experience a problem with the debit orders with the bank.

As per your request to remove the payment arrangement due to the 50% subscription goodwill credit for the inconvenienced caused. The account balance is now R 1,225.44 - R300.00=R925.44 will be debited with the next debit order.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

LJ
Lars J's update23 Nov 2016, 13:45
Reviewer Update

Thanks you very much

LJ
Lars J's update25 Nov 2016, 10:46
Reviewer Update

Hi Alice,

Just receives a sms saying that I have to pay R317 to avoid disconection, why is that now, we did an arrangement that the amount will go of with the next debit. Can you please make sure that I will not be disconnected.

Thanks Lars