MTN **** service
<p>I have called MTN customer service for the past month now trying tgo get my settlement letter as I wanted to pay off my owing balance and reactivate my line and retain my old numbe, I was advised that my account has been handed over to the attorneys. I called the number they have provided me with of the attorneys and spoke to Miss Dlamini who stated that the account is not with them still with MTN. </p> <p> </p> <p>I emailed the legal department once again with the attempt to get my settlement letter as the MTN team leader from the attorneys stated that the account is not with them. the most sad part is that MTN has never sent me anything regarding the account or attempts to make any arrangements with me. as soon as i contact them they state that the account is handed ove, in case i accepeted that and took the necessary steps and called the attorneys but still they state that the account is not with them but with MTN as per the team leader incharge of MTN accounts.</p> <p> </p> <p>I am not getting any joy as by now this account would have ben paid, someone do something!!! Im tired of this !!! I need to pay my account! </p>
Good Day Persia Ntuli,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the Cellphone and the reference number added to this post. Please provide us with your ID number so we can access your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Persia Ntuli,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the Cellphone and the reference number added to this post. Please provide us with your ID number so we can access your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
good day
my MTN MSISDN is ***which i still wish to retain and reactivate also I have checked if the number is still available from the time of request and it was and still available. I hope to hear from you soon.
kindly contact me on *** if you wish to speak to me as i am not comfortable posting my ID numbe. I hope my MTN number will help. if not please contact me.
looking forward to having a great relationship with you again.
Regards
Miss Ntuli
good day
my MTN MSISDN is ***which i still wish to retain and reactivate also I have checked if the number is still available from the time of request and it was and still available. I hope to hear from you soon.
kindly contact me on *** if you wish to speak to me as i am not comfortable posting my ID numbe. I hope my MTN number will help. if not please contact me.
looking forward to having a great relationship with you again.
Regards
Miss Ntuli
below are the string of emails that I have sent but have never received any joy from the business, and I refuse to accept that my account is with attorneys as I have never received any communication from MTN until I called to pay it off.
and was also advised be the Team leader miss Dlamini that the account is not with them but still with MTN legal. therefore I took the necessary actions to pay off my account, still did not receive any joy but poor customer service.
see below emails
.
.
.
.
.
Dear Sonia Kabelo
I have called the attorneys and they stated that the account is not with them and I am now repeating the same thing. May you kindly contact them in order for me to get a settlement letter.
Nokulunga
From: Legal Action Department [mailto:***]
Sent: 24 October 2016 03:07 PM
To: Nokulunga Pesia Ntuli
Subject: RE: A***3 [#***3]
Y'ello!
Thank you for your email.Kindly be advised that account has been handed over to Hammond Pole contact number is ***
Kind regards,
Sonia Kabelo
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/22 12:56:57 PM
To: ***
Subject: RE: A***3 [#***3]
Good day
I have contacted the below details that you have provided, and spoke to Miss Dlamini who stated that she is the team leader for MTN and the account is not with them still with MTN legal.
I have also sent the below to you and no longer wish to be pushed from one end to the next. Kindly resolve with urgency!
Good day once again,
Kindly be advised that I have spoken to Mariam Dlamini who is team leader for MTN under Hammond Pole attorneys.
Miss Dlamini stated that the account is not with them it is still with MNT legal department, kindly ensure that you assist with the Settlement letter as I would like to pay off the account immediately and retaining the account and contact number.
I am very disappointed with such service, I have been communicating with your department for some time now with no joy and no assistance.
I will not accept the account being handed to attorneys after so many attempts to communicating with you to settle the account and after the above mentioned Miss Dlamini stated that the account is not with them and has checked all their references.
Please again, I repeat, may this issue be sorted as from today without any further delays and incompetency.
Regards
Miss NP Ntuli
From: Nokulunga Pesia Ntuli
Sent: 21 October 2016 12:17 PM
To: '***'
Subject: RE: A***3 [#***3]
Good day
I have requested a settlement letter before the account was handed to the attorneys as I had stated that I will be settling the account and re-activate my number.
I am not understanding how it has been handed over to attorneys without receiving any communication from MTN regarding the account or any attempts to contact me.
Please assist with retaining the account and number. I am not happy with the current information you have provided.
I contacted MTN to settle the account and nothing was stated about the account to soon be handed over or anything of that sort and the account was still with MTN legal at the time of contact and none of your agents advised on anything of that sort, therefore I may not be held liable for the incompetency of the staff and MTN not contacting regarding any payment plan or arrangements as I have taken a step to settle the account. After various comms with you without stating anything regarding handing over the account to attorneys.
Please may you contact me in resolving the issue at hand.
My contact details are : ***
Alt: *** ( which is registered with you for alt contact yet have failed to do so)
Work: *** ( which also on your system but have never attempted to communicate with me before handing over the account or try to do collections)
Regards
From: Legal Action Department [mailto:***]
Sent: 20 October 2016 10:27 AM
To: Nokulunga Pesia Ntuli
Subject: Re: A***3 [#***3]
Y'ello!
Thank you for your email.
Kindly be advised that the account is handed over to Hammond Pole attorneys. Contact number is *** for assistance.
Kind regards,
Robert Bongani
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/19 10:45:17 AM
To: ***
Subject: A***3
Good afternoon
Kindly assist with account number A***3, My details are Miss NP Ntuli . I had queried the account regarding paying it off and re- activating my line. Please advise on the amount payable.
Miss Nonhlanhla Zwane responded to say that I need to pay R6604.49, Which I feel is incorrect, the line has been out of use for over 3 months and the contract must have come to end of term, I fail to understand how the amount has accumulated from R2865 to the above stated amount. Kindly assist with the correct amount.
Regards
Nokulunga
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email *** for a copy.
From: Legal Action Department [mailto:***]
Sent: 22 October 2016 12:02 PM
To: Nokulunga Pesia Ntuli
Subject: RE: A***3 [#***3]
Good day
Thank you for your email.
Kindly assist with contacting HAMPOLE on *** for further assistance on the account .
Kind regards,
Blessing Melk
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/21 10:09:30 AM
To: ***
Subject: RE: A***3 [#***3]
Good day
I have requested a settlement letter before the account was handed to the attorneys as I had stated that I to settle the account and re-activate my number.
I am not understanding how it has been handed over also without receiving any communication from MTN regarding the account or any attempts to contact me.
Please assist with retaining the account and number.
Regards
From: Legal Action Department [mailto:***]
Sent: 20 October 2016 10:27 AM
To: Nokulunga Pesia Ntuli
Subject: Re: A***3 [#***3]
Y'ello!
Thank you for your email.
Kindly be advised that the account is handed over to Hammond Pole attorneys. Contact number is *** for assistance.
Kind regards,
Robert Bongani
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/19 10:45:17 AM
To: ***
Subject: A***3
Good afternoon
Kindly assist with account number A***3, My details are Miss NP Ntuli . I had queried the account regarding paying it off and re- activating my line. Please advise on the amount payable.
Miss Nonhlanhla Zwane responded to say that I need to pay R6604.49, Which I feel is incorrect, the line has been out of use for over 3 months and the contract must have come to end of term, I fail to understand how the amount has accumulated from R2865 to the above stated amount. Kindly assist with the correct amount.
Regards
Nokulunga
below are the string of emails that I have sent but have never received any joy from the business, and I refuse to accept that my account is with attorneys as I have never received any communication from MTN until I called to pay it off.
and was also advised be the Team leader miss Dlamini that the account is not with them but still with MTN legal. therefore I took the necessary actions to pay off my account, still did not receive any joy but poor customer service.
see below emails
.
.
.
.
.
Dear Sonia Kabelo
I have called the attorneys and they stated that the account is not with them and I am now repeating the same thing. May you kindly contact them in order for me to get a settlement letter.
Nokulunga
From: Legal Action Department [mailto:***]
Sent: 24 October 2016 03:07 PM
To: Nokulunga Pesia Ntuli
Subject: RE: A***3 [#***3]
Y'ello!
Thank you for your email.Kindly be advised that account has been handed over to Hammond Pole contact number is ***
Kind regards,
Sonia Kabelo
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/22 12:56:57 PM
To: ***
Subject: RE: A***3 [#***3]
Good day
I have contacted the below details that you have provided, and spoke to Miss Dlamini who stated that she is the team leader for MTN and the account is not with them still with MTN legal.
I have also sent the below to you and no longer wish to be pushed from one end to the next. Kindly resolve with urgency!
Good day once again,
Kindly be advised that I have spoken to Mariam Dlamini who is team leader for MTN under Hammond Pole attorneys.
Miss Dlamini stated that the account is not with them it is still with MNT legal department, kindly ensure that you assist with the Settlement letter as I would like to pay off the account immediately and retaining the account and contact number.
I am very disappointed with such service, I have been communicating with your department for some time now with no joy and no assistance.
I will not accept the account being handed to attorneys after so many attempts to communicating with you to settle the account and after the above mentioned Miss Dlamini stated that the account is not with them and has checked all their references.
Please again, I repeat, may this issue be sorted as from today without any further delays and incompetency.
Regards
Miss NP Ntuli
From: Nokulunga Pesia Ntuli
Sent: 21 October 2016 12:17 PM
To: '***'
Subject: RE: A***3 [#***3]
Good day
I have requested a settlement letter before the account was handed to the attorneys as I had stated that I will be settling the account and re-activate my number.
I am not understanding how it has been handed over to attorneys without receiving any communication from MTN regarding the account or any attempts to contact me.
Please assist with retaining the account and number. I am not happy with the current information you have provided.
I contacted MTN to settle the account and nothing was stated about the account to soon be handed over or anything of that sort and the account was still with MTN legal at the time of contact and none of your agents advised on anything of that sort, therefore I may not be held liable for the incompetency of the staff and MTN not contacting regarding any payment plan or arrangements as I have taken a step to settle the account. After various comms with you without stating anything regarding handing over the account to attorneys.
Please may you contact me in resolving the issue at hand.
My contact details are : ***
Alt: *** ( which is registered with you for alt contact yet have failed to do so)
Work: *** ( which also on your system but have never attempted to communicate with me before handing over the account or try to do collections)
Regards
From: Legal Action Department [mailto:***]
Sent: 20 October 2016 10:27 AM
To: Nokulunga Pesia Ntuli
Subject: Re: A***3 [#***3]
Y'ello!
Thank you for your email.
Kindly be advised that the account is handed over to Hammond Pole attorneys. Contact number is *** for assistance.
Kind regards,
Robert Bongani
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/19 10:45:17 AM
To: ***
Subject: A***3
Good afternoon
Kindly assist with account number A***3, My details are Miss NP Ntuli . I had queried the account regarding paying it off and re- activating my line. Please advise on the amount payable.
Miss Nonhlanhla Zwane responded to say that I need to pay R6604.49, Which I feel is incorrect, the line has been out of use for over 3 months and the contract must have come to end of term, I fail to understand how the amount has accumulated from R2865 to the above stated amount. Kindly assist with the correct amount.
Regards
Nokulunga
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email *** for a copy.
From: Legal Action Department [mailto:***]
Sent: 22 October 2016 12:02 PM
To: Nokulunga Pesia Ntuli
Subject: RE: A***3 [#***3]
Good day
Thank you for your email.
Kindly assist with contacting HAMPOLE on *** for further assistance on the account .
Kind regards,
Blessing Melk
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/21 10:09:30 AM
To: ***
Subject: RE: A***3 [#***3]
Good day
I have requested a settlement letter before the account was handed to the attorneys as I had stated that I to settle the account and re-activate my number.
I am not understanding how it has been handed over also without receiving any communication from MTN regarding the account or any attempts to contact me.
Please assist with retaining the account and number.
Regards
From: Legal Action Department [mailto:***]
Sent: 20 October 2016 10:27 AM
To: Nokulunga Pesia Ntuli
Subject: Re: A***3 [#***3]
Y'ello!
Thank you for your email.
Kindly be advised that the account is handed over to Hammond Pole attorneys. Contact number is *** for assistance.
Kind regards,
Robert Bongani
Legal Department
MTN SA
Reference Number: ***3
--Original Message--
From: ***
Date: 2016/10/19 10:45:17 AM
To: ***
Subject: A***3
Good afternoon
Kindly assist with account number A***3, My details are Miss NP Ntuli . I had queried the account regarding paying it off and re- activating my line. Please advise on the amount payable.
Miss Nonhlanhla Zwane responded to say that I need to pay R6604.49, Which I feel is incorrect, the line has been out of use for over 3 months and the contract must have come to end of term, I fail to understand how the amount has accumulated from R2865 to the above stated amount. Kindly assist with the correct amount.
Regards
Nokulunga