GH
Geoff H
1 reviews | Active since Dec 2011
01 Mar 2021, 09:52
MTN service
After a decade with MTN and never a debit order late iff the same bank account I get a message that I have not paid and they will disconnect my number. Tried 135. Useless. Ater trying for an hour to speak to a person I Went into a store. Multiple clients same issue. Surely MTN realised that many debits rejected means that there was an issue with thier IT system. No apology. Just suck it up.
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Replies (3)GH
Geoff H's updateReviewer Update
02 Mar 2021, 08:09In spite of Physically going in to a MTN store and them resolving that it is a broader issue and that the problem was an issue on the debit run from their side AND in spite of the Debit order actually collected on my ORIGINAL bank detail at 22h00 last night, a message at 02h00 this morning reads.
YOU WONT BE ABLE TO MAKE ANY CALLS UNTIL YOU PAY R***x in store or via your bank
So- Instead of an apology from MTN and a thank you for the payment that they didn't take- ANOTHER THREAT.
TIME TO PORT THE NUMBER ACROSS
YOU WONT BE ABLE TO MAKE ANY CALLS UNTIL YOU PAY R***x in store or via your bank
So- Instead of an apology from MTN and a thank you for the payment that they didn't take- ANOTHER THREAT.
TIME TO PORT THE NUMBER ACROSS
GH
Geoff H's update02 Mar 2021, 08:09
Reviewer Update
In spite of Physically going in to a MTN store and them resolving that it is a broader issue and that the problem was an issue on the debit run from their side AND in spite of the Debit order actually collected on my ORIGINAL bank detail at 22h00 last night, a message at 02h00 this morning reads.
YOU WONT BE ABLE TO MAKE ANY CALLS UNTIL YOU PAY R***x in store or via your bank
So- Instead of an apology from MTN and a thank you for the payment that they didn't take- ANOTHER THREAT.
TIME TO PORT THE NUMBER ACROSS
YOU WONT BE ABLE TO MAKE ANY CALLS UNTIL YOU PAY R***x in store or via your bank
So- Instead of an apology from MTN and a thank you for the payment that they didn't take- ANOTHER THREAT.
TIME TO PORT THE NUMBER ACROSS
GH
Geoff H's updateReviewer Update
02 Mar 2021, 18:42After another visit to Canal walk, as the 083 125 number would firstly NOT put me through to an MTN Champion ( Consultant I assume) and later 083 125 could not accept calls I have ascertained that:
It appears that in spite of NEVER missing a payment in 10 plus years, all debited off the same account at month end, that :
TWO invoices were generated on the SAME account number to run on the 28th February and when the one eventually ran at 23h22 last night ( 1/3/2021) the NEXT one kicked in with a message at 02h00 this morning ( 2/03/2021) telling me that I would not be making any more calls.
I thus according to the helpful lady at Canal Walk MTN had NO Option ( If I wanted my line to be open) but to pay another Full payment which TECHNICALLY puts me a month in credit. This will be corrected ( Again Doubtful as I see the same next month)
SO in effect this now according to the Lady at Canal walk was a DOUBLE BILLING ISSUE, which some clever person, who will no doubt blame on the SYSTEM, has created.
STILL No call or apology from the multiple Mails sent on their CONTACT ( FAT JOKE) on their site.
Time off work etc etc and unnecessary exposure to a mall at the age of 60.
MTN DO NOT CARE. I know the answer and I am sure that their retentions department will call be when I take the correct action.
It appears that in spite of NEVER missing a payment in 10 plus years, all debited off the same account at month end, that :
TWO invoices were generated on the SAME account number to run on the 28th February and when the one eventually ran at 23h22 last night ( 1/3/2021) the NEXT one kicked in with a message at 02h00 this morning ( 2/03/2021) telling me that I would not be making any more calls.
I thus according to the helpful lady at Canal Walk MTN had NO Option ( If I wanted my line to be open) but to pay another Full payment which TECHNICALLY puts me a month in credit. This will be corrected ( Again Doubtful as I see the same next month)
SO in effect this now according to the Lady at Canal walk was a DOUBLE BILLING ISSUE, which some clever person, who will no doubt blame on the SYSTEM, has created.
STILL No call or apology from the multiple Mails sent on their CONTACT ( FAT JOKE) on their site.
Time off work etc etc and unnecessary exposure to a mall at the age of 60.
MTN DO NOT CARE. I know the answer and I am sure that their retentions department will call be when I take the correct action.
GH
Geoff H's update02 Mar 2021, 18:42
Reviewer Update
After another visit to Canal walk, as the 083 125 number would firstly NOT put me through to an MTN Champion ( Consultant I assume) and later 083 125 could not accept calls I have ascertained that:
It appears that in spite of NEVER missing a payment in 10 plus years, all debited off the same account at month end, that :
TWO invoices were generated on the SAME account number to run on the 28th February and when the one eventually ran at 23h22 last night ( 1/3/2021) the NEXT one kicked in with a message at 02h00 this morning ( 2/03/2021) telling me that I would not be making any more calls.
I thus according to the helpful lady at Canal Walk MTN had NO Option ( If I wanted my line to be open) but to pay another Full payment which TECHNICALLY puts me a month in credit. This will be corrected ( Again Doubtful as I see the same next month)
SO in effect this now according to the Lady at Canal walk was a DOUBLE BILLING ISSUE, which some clever person, who will no doubt blame on the SYSTEM, has created.
STILL No call or apology from the multiple Mails sent on their CONTACT ( FAT JOKE) on their site.
Time off work etc etc and unnecessary exposure to a mall at the age of 60.
MTN DO NOT CARE. I know the answer and I am sure that their retentions department will call be when I take the correct action.
It appears that in spite of NEVER missing a payment in 10 plus years, all debited off the same account at month end, that :
TWO invoices were generated on the SAME account number to run on the 28th February and when the one eventually ran at 23h22 last night ( 1/3/2021) the NEXT one kicked in with a message at 02h00 this morning ( 2/03/2021) telling me that I would not be making any more calls.
I thus according to the helpful lady at Canal Walk MTN had NO Option ( If I wanted my line to be open) but to pay another Full payment which TECHNICALLY puts me a month in credit. This will be corrected ( Again Doubtful as I see the same next month)
SO in effect this now according to the Lady at Canal walk was a DOUBLE BILLING ISSUE, which some clever person, who will no doubt blame on the SYSTEM, has created.
STILL No call or apology from the multiple Mails sent on their CONTACT ( FAT JOKE) on their site.
Time off work etc etc and unnecessary exposure to a mall at the age of 60.
MTN DO NOT CARE. I know the answer and I am sure that their retentions department will call be when I take the correct action.
GH
Geoff H's updateReviewer Update
02 Mar 2021, 21:29Tonight after 2 days of worrying whether my wife who is over 60 and depends on her phone to work from home, Connectivity for Pin access etc,a simple blanket apology sms.
No return call on 3 E Mails to them. Tried again to reach a CHAMPION earlier. Champion my a##. Phone me. I am a client.
I too am now in credit. will it in fact be credited. That takes work.
The answer is a port across. MTN DONT CARE
No return call on 3 E Mails to them. Tried again to reach a CHAMPION earlier. Champion my a##. Phone me. I am a client.
I too am now in credit. will it in fact be credited. That takes work.
The answer is a port across. MTN DONT CARE
GH
Geoff H's update02 Mar 2021, 21:29
Reviewer Update
Tonight after 2 days of worrying whether my wife who is over 60 and depends on her phone to work from home, Connectivity for Pin access etc,a simple blanket apology sms.
No return call on 3 E Mails to them. Tried again to reach a CHAMPION earlier. Champion my a##. Phone me. I am a client.
I too am now in credit. will it in fact be credited. That takes work.
The answer is a port across. MTN DONT CARE
No return call on 3 E Mails to them. Tried again to reach a CHAMPION earlier. Champion my a##. Phone me. I am a client.
I too am now in credit. will it in fact be credited. That takes work.
The answer is a port across. MTN DONT CARE