1 reviews | Active since Jul 2016
MTN seriously lacks client service - not TCF!
<p>On 1st April 2017, I experienced problems registering and logging into MTN Active. I contacted 1761 and logged Req ********** . Almost 3 weeks later and still I experience the same problem whereby once I log into MTN Active the notification reflects that the cell number I enter is already linked to another username. After numerous failed attempts of getting this problem resolved, following up by phoning and emailing, I've decided I want to cancel my contract with MTN. I was an Autopage customer (very happily!) and my subscritpion was sold to MTN after Autopage was disbanded. This experience has left a bad taste in my mouth and the only thing left for MTN to do is cancel my contract and port my number to Vodacom. I WAS interested in upgrading my contract with MTN (due from 3rd April), but not so much anymore! I'm looking forward to your final response, although it is much too late for me to change my mind after I've made it up...</p>
I'm extremely annoyed as to day the MTN Active issue I'm experiencing has not been sorted out. How do I get my point across as no one seems to care to help me and get this finally sorted. I've been dealing with Thandiwe directly but nothing seems to work! Come on MTN Active, get your act together! What is the purpose of having this functionality for cutomers if they cannot use it???
I'm extremely annoyed as to day the MTN Active issue I'm experiencing has not been sorted out. How do I get my point across as no one seems to care to help me and get this finally sorted. I've been dealing with Thandiwe directly but nothing seems to work! Come on MTN Active, get your act together! What is the purpose of having this functionality for cutomers if they cannot use it???