TT
Tumi T
1 reviews | Active since Jan 2016
18 Apr 2016, 14:13
MTN SENT MY FULLY PAID UP TO DEBT COLLECTORS
I HAVE SENT MY COMPLAINT LAST WEEK TUESDAY TO MTN AND ON THE SAME I RECEIVED AN EMAIL THAT THE LEGAL DEPT HAS BEEN NOTIFIED AND I WILL BE CALLED ON THE SAME DAY, TO MY SURPRISE NONE OF THAT HAS HAPPENED. THIS EMAIL WAS COMING FROM KEVIN, WHO NEVER BOTHERED TO INFORM ME OF THE OUTCOME! I AM VERY DISAPPOINTMENT. TO ME IT SEEMS LIKE MTN TAKES PEOPLE FOR A RIDE
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MTN South Africa's replyOfficial
20 Apr 2016, 16:31Hello SeseTumi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Legal department did receive the request and the account was updated on the 12-04-2016. Be advised that the Legal team will send a request to the nimble group to close file.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Legal department did receive the request and the account was updated on the 12-04-2016. Be advised that the Legal team will send a request to the nimble group to close file.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply20 Apr 2016, 16:31
Official
Hello SeseTumi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Legal department did receive the request and the account was updated on the 12-04-2016. Be advised that the Legal team will send a request to the nimble group to close file.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Legal department did receive the request and the account was updated on the 12-04-2016. Be advised that the Legal team will send a request to the nimble group to close file.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***