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stephan E
1 reviews | Active since Jan 2016
05 Jan 2016, 12:56
mtn sends me sms sayng my account is in arrears
i upgraded on the 1st of april 2015,and when i did they told me that i would have to pay R100 upgrade fee,which i didn't have a problem. I'm on a top-up 100 where i pay R340 every month and i pay the full amount every month. i received an sms saying my account is overdue and afterwards they suspend my service. i went to a branch and they checked on the system and said the person who assisted made the mistake of not putting it on top up immediately and that is where it started and every month i get a sms saying i owe them R884.now i received an sms saying i must pay it immediately otherwise the service will be fully suspended and face legal actions
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MTN South Africa's replyOfficial
05 Jan 2016, 16:06Hello stephan35,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 20-4-2015.
Kindly be advised that the usage limit to change the package to Top Up once the 300MB and minutes has been used up has been set up on the account 7-4-2015. The account will be credited for the April charges due to the system not kick in when the data has been utilized.
The account balance now R 1,224.18, please make the payment for R423.34 to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 20-4-2015.
Kindly be advised that the usage limit to change the package to Top Up once the 300MB and minutes has been used up has been set up on the account 7-4-2015. The account will be credited for the April charges due to the system not kick in when the data has been utilized.
The account balance now R 1,224.18, please make the payment for R423.34 to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply05 Jan 2016, 16:06
Official
Hello stephan35,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 20-4-2015.
Kindly be advised that the usage limit to change the package to Top Up once the 300MB and minutes has been used up has been set up on the account 7-4-2015. The account will be credited for the April charges due to the system not kick in when the data has been utilized.
The account balance now R 1,224.18, please make the payment for R423.34 to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been done 20-4-2015.
Kindly be advised that the usage limit to change the package to Top Up once the 300MB and minutes has been used up has been set up on the account 7-4-2015. The account will be credited for the April charges due to the system not kick in when the data has been utilized.
The account balance now R 1,224.18, please make the payment for R423.34 to bring the account balance to R0.00.
Kind Regards,
Alice van der Merwe
***