KL
Kajingulu L
1 reviews | Active since Mar 2011
02 Nov 2015, 10:40
MTN sending in Debit order so contract cancelled
This is is embarrasing as MTN continues to send debit orders though the contract has been cancelled.My contract term ended on the 14/09/2015 with a call centre agent confirming my downgrade to prepaid on the 16/09/2015. Guess what...MTN still send in debit order and I have to ask my bank to dishonour them and this is impacting my credit .<br> Please cancell Debir order today and send me proof of cancellation.<br> <br> Regards.
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MTN South Africa's replyOfficial
02 Nov 2015, 19:16Hello dewilko,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount R378.48 was the last debit order from your account because we tried debiting it on the 30/09/2015 but returned back as unpaid, its the amount for the last invoice dated the 01/09/2015 for the 2 numbers from here there wont be any debits from our end.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount R378.48 was the last debit order from your account because we tried debiting it on the 30/09/2015 but returned back as unpaid, its the amount for the last invoice dated the 01/09/2015 for the 2 numbers from here there wont be any debits from our end.
warm regards
mike
MTN South Africa's reply02 Nov 2015, 19:16
Official
Hello dewilko,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount R378.48 was the last debit order from your account because we tried debiting it on the 30/09/2015 but returned back as unpaid, its the amount for the last invoice dated the 01/09/2015 for the 2 numbers from here there wont be any debits from our end.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount R378.48 was the last debit order from your account because we tried debiting it on the 30/09/2015 but returned back as unpaid, its the amount for the last invoice dated the 01/09/2015 for the 2 numbers from here there wont be any debits from our end.
warm regards
mike